Shipping policy

HOW DO I KNOW IF MY ITEM HAS SHIPPED AND IS ON ITS WAY? 

• When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to be shipped you will receive a second email with tracking information for your shipment. 
• Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package. Depending on the shipping method, please use the tracking features to determine when your package is picked up, in transit, and delivered to your door.

DO YOU REFUND SHIPPING FEES? 

• Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

• 1) Contact our Customer Care Team via the email at theblackandbling@gmail.com
• 2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
• Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please not that all damaged, defective, and incorrect items must be reported within 7 days of delivery. 

WHAT DO I DO IF MY PACKAGE NEVER ARRIVES: 

• If you have received a tracking number and the package has been in transit but it does not come to you at the estimated date please contact the postal service and file a claim for your package.